Frequently Asked Questions
1. How do I order?
2. How can I contact my local rep?
3. Delivery and Costs
4. Returns Policy
5. Security and Privacy
6. Terms and Conditions
7. Contact Us
1. How do I order?
Catalogue Request
To order our latest catalogue click on the catalogue image on the home page.
Tick the box for the area of interest you require, complete your contact details and hit “send”. Instantly, you will receive a confirmation on screen that your email has been sent. Please remember to submit your full postal address and contact details to enable us to respond promptly!
UK and Ireland Schools wishing to order online
You have 3 options with which to place your order. You can contact the Customer Services department directly, contact your local representative, or order online by clicking on the Online Shopping menu.
If you are a school that wishes to use the online shopping, you will be notified by email that we have received your order. Customer Services will then process your order and an invoice will be issued to your school along with your books. Any items not available at the time of ordering will be sent as soon as possible with a separate invoice. Unfortunately some titles become out of print. You will be informed of this and you will not be charged for any items that have become out of print.
UK and Ireland Private Customers / Bookshops wishing to order online
If you are a private customer or a bookshop you can order in exactly the same way as above for schools.
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2. How can I contact my local rep?
If you would like to see your local representative select SRA Contacts and click on the map or refer to the list of areas to locate your local representative. Please contact your representative directly using the telephone number provided. If you receive a voicemail message, leave a short message stating your name, job title, area of interest and suggest if there is a particular time that is best to call (i.e. before school, lunchtime, after school). Please note that our sales force do not work on commission.
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3. Delivery and Costs
Please click on the Help button in the top right corner of the page for information about delivery and costs.
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4. Returns Policy Please contact Customer Services in the SRA Contacts section.
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5. Security and Privacy
Please read the McGraw-Hill Terms of Use and Privacy Policy.
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6. Terms and Conditions
Please see the Help button in the top right corner of the page for our terms and conditions .
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7. Contact Us
Regarding an Order
If you have a question regarding an order that you have placed or an order that you are currently awaiting delivery of, contact our Customer Services department by telephone 01628 502 730 or by fax 01628 635 895 or by email on enquiries@kingscourt.co.uk
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