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1.
This policy does not apply to
books sold by McGraw-Hill on a 'firm sale basis' and on a 'title
exclusive basis'. 2.
All books returned must be accompanied by a copy of the original
invoice or a document stating the correct ISBN, quantities returned
and appropriate invoice numbers. Any product returned from an unknown
source cannot be credited. 3.
Shrink-wrap packs will only be accepted as complete items,
crediting will then follow the normal rules.
6. If books are
returned which do not meet the criteria of section 5 the customer
will be notified and given 10 days to collect. If this does not
happen then the books will be destroyed and no credit will be
issued. 7.
A claim for goods damaged in transit or short shipment
of goods must be made within 10 days of receipt. 8.
All returns must be sent for the attention of the Customer
Returns department and be prepaid. We will accept the cost of
return carriage only if the cause of a return is clearly our fault,
(e.g. incorrect book sent), and we receive the appropriate paperwork. 9. Claims for credit where we have no record of receipt in our warehouse will not be entertained unless the customer can provide proof of delivery.
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