1. This policy does not apply to books sold by McGraw-Hill on a 'firm sale basis' and on a 'title exclusive basis'.

2. All books returned must be accompanied by a copy of the original invoice or a document stating the correct ISBN, quantities returned and appropriate invoice numbers. Any product returned from an unknown source cannot be credited.

3. Shrink-wrap packs will only be accepted as complete items, crediting will then follow the normal rules.

4. Product containing computer software will only be credited if the software is unopened.

5. Credit will be refused for the following reasons:-
a) Books returned are out of print* for more than 3 months.
b) Books returned less than 90 days from date of last invoice.
c) Books returned more than 12 months from date of last invoice.
d) Books not purchased from, or published by, McGraw-Hill.
e) Books returned without corresponding invoice number/copies of corresponding invoices.
f) Books damaged as a result of inadequate transit packaging or handling in transit.
g) Books received in unsaleable condition.
h) Books received with labels.
i) Books received with a security tag.

6. If books are returned which do not meet the criteria of section 5 the customer will be notified and given 10 days to collect. If this does not happen then the books will be destroyed and no credit will be issued.

7. A claim for goods damaged in transit or short shipment of goods must be made within 10 days of receipt, otherwise no liability will be accepted.

8. All returns must be sent for the attention of the Customer Returns department and be prepaid. We will accept the cost of return carriage only if the cause of a return is clearly our fault, (e.g. incorrect book sent), and we receive the appropriate paperwork.

9. Claims for credit where we have no record of receipt in our warehouse will not be entertained unless the customer can provide proof of return delivery.