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| Overview |
Quietly seething...secretly resenting...and ultimately affecting performance, employees' negative feelings toward their managers can lurk beneath the surface of even the most pleasant-seeming work relationships. These issues, if gone unchecked, can result in organizational catastrophe. To find out what's really going on, the authors surveyed more than 50,000 employees in 65 organizations of all types and sizes, and discovered the 30 main causes of ill will. This book provides solutions for these fundamental symptoms of employee-manager discomfort, including employees' sense that:
Featuring real-life examples, this eye-opening book empowers managers to make their workplaces more productive, congenial, and satisfying for their people and for themselves. |
| About the authors |
Bruce L. Katcher (Sharon, MA) is an industrial/organizational psychologist, and the founder of Discovery Surveys, Inc., a management consulting firm. Adam Snyder (Pound Ridge, NY) is a communications specialist who has worked with many organizations and business authors. |
| Table of contents |
Contents Foreword by Bob Gatti ix Acknowledgments xi Introduction 1 PART I Employees Are Treated Like Children 5 1. We feel like slaves. 7 2. I know how to do my job. Why can’t they just let me do it? 17 3. I am afraid to speak up. 23 4. Nobody appreciates my hard work. 29 5. There are different rules for different people. 35 PART II. Employees Aren’t Respected 41 6. Management doesn’t listen to us. 43 7. Management doesn’t respect us. 51 8. So who’s in charge anyway? 57 9. I don’t trust the information I receive from management. 61 10. My boss is a terrible manager. 67 PART III. Employees Aren’t Receiving What They Really Need 73 11. I’ve lost confidence in management. 75 12. We’re understaffed. 79 13. They don’t tell me what I need to know to do my work. 85 14. We need more training. 89 15. The quality of our products and services is terrible. 95 16. I receive poor service from other departments. 101 17. There’s too much red tape here. 107 18. Why don’t they get rid of all of the deadwood around here? 113 19. There are too many damn meetings. 119 PART IV. Employees Feel Unappreciated 125 20. I’m not paid fairly. 127 21. It’s just not right that we all receive the same pay. 133 22. My performance reviews are useless. 139 23. There’s no link between my pay and job performance. 145 24. The cost of my benefits is eating up my paycheck. 153 25. It’s impossible to get promoted here. 159 PART V. W-O-R-K Should Be More Than a Four-Letter Word 165 26 I hate coming in to work. It’s become just a job for me now. 167 27. There’s no job security here. 173 28. I’ve got no time for myself or my family. 177 29. I feel trapped. I wish I could go out on my own. 183 30. My company isn’t committed to me, so why should I be committed to it? 189 Summary: What You Can Do 195 Epilogue: A Lesson from the Future 197 Recommended Readings 199 Index 203 About the Authors 207 |
