Prices & VAT

The price displayed is inclusive of UK VAT at the appropriate rate. VAT is not charged on books but it is charged on CDs, DVDs and digital products. Prices are updated regularly. All online transactions on this website are charged in GBP sterling. Exchange rates vary and McGraw-Hill Education has no control over the rate used by credit card companies. Subsequently, the exchange rate and the conversion amount shown are approximations. We endeavour to ensure correct prices are shown on our websites but we reserve the right to change and correct prices. In this instance, we will ensure the customer is notified and asked if they wish to proceed with their purchase.

Post & Packaging charges

Post and packaging (P&P) is FREE for standard delivery within the UK and Ireland on orders totalling £30 or more - click here to see delivery charges for other countries. Please see the table below for P&P charges to other areas and courier charges. You will only be charged one P&P fee, so any back orders are sent free of further P&P charge. Items will be dispatched as soon as they are in stock.

Standard Delivery per order  Orders £30 or more
UK orders over £30 within 2 working daysFREE
UK orders under £30 within 2 working days £4.50
Ireland orders over £30 within 7 daysFREE
Ireland orders under £30 within 7 days £4.50
Mainland Europe & Scandinavia within 14 days £6.50
Greece & Middle Eastwithin 21 days £10.00
Rest of the World within 28 days £10.00
   
Courier Delivery per order  
Irelandwithin 2 working days£15
Mainland Europe & Scandinavia within 3 working days £20
Greece & Middle East (where available)within 4 working days £25
Rest of the World (where available) within 4 working days £25

Availability messages

Please note that the availability is only accurate at the time the product catalogue page is built.
The catalogue pages are updated regularly. During this time period, the stock level may vary and the availability of a product might change.
If a product should have become unavailable, you will be notified by e-mail and will have the option to cancel the order if you should wish.

For more accurate stock level information please contact Customer Services on +44 (0)1628 502720

In stock. Usually dispatched within 24 hours
This title is currently on order. We are usually able to dispatch it within 3-5 weeks.
Not yet published. You may still order this title. It will be dispatched to you upon publication.

Please note that all availability dates are estimates and are subject to change.

Payment methods

You may buy online using VISA, Mastercard and American Express credit cards. We also accept Solo, Maestro and Electron.

How do I place an order via the website?

Locate the book(s) you want by using the Book Search function (make sure you click on the correct button stating ISBN, author or title). Once you have found the book you want, click on the Add to Basket button, then either the Proceed to Checkout button or click on the basket icon in the top right hand corner. Then follow the instructions. A message may warn you that you are moving into a secure site. Click yes to continue.

1. Your shopping basket
You will be shown the contents of your shopping basket. You can choose to Continue Shopping. Once you have all the books you want in your basket, please check the quantities.

The sub-total and grand-total are shown. Post and packaging (P&P) charges are calculated based on standard delivery to your specified country. If you change the delivery method or country further on, this will change accordingly. You will be advised in the Payment Details section of the final P&P charge.

2. Your customer details
If you have already registered, please enter your e-mail and password.
If you have not already registered, you will need to fill in your details.
Please click on the Deliver to a Different Address button if the delivery address is different to the credit card billing address.
Under Post & Packaging method, choose whether you would prefer Standard Delivery or Courier Delivery.
A full listing of delivery charges is shown.

3. Your payment details
An Order Summary shows your final sub-total, P&P charge and grand-total.

Under Card Details, select a payment method, enter your card number, security code and expiry date. Your payment details will be encrypted and dealt with securely.

Complete your purchase by clicking on Process Order. If any details have been missed out, you will be alerted and asked to provide them.
You will be given an Order Number and a summary of your order.
You will also receive a summary of this order by e-mail.

Click on the Home button to return to the McGraw-Hill Education website.

How do I update my account information?

You can update your account information, such as a change in name, address or e-mail, by clicking on My Account under the basket icon in the top right hand corner.

What happens if I forget my password?

Click on My Account. Enter your e-mail address and click on the Forgotten Password link. It will be e-mailed to you. If you don't receive it, plesae contact helpme@cmgraw-hill.com

What happens if my book is not available immediately?

Availability information is included on each book's information page but is subject to change. As we process your order, we will remind you by e-mail if any items you order are on back order. These will be dispatched to you as soon as they enter the warehouse. You have the option to cancel the order before the books are dispatched should you should wish to do so.

When do we charge your credit card?

We will not charge your credit card until we dispatch each part of your order. P&P will be charged when the first part of your order is dispatched to you.

Cancelling an order

If you wish to cancel an order, or part of an order, that has not been dispatched, please contact Customer Services on +44 (0)1628 502720 or e-mail emea_queries@mcgraw-hill.com and quote your order number if you ordered online.

How secure is ordering online?Your personal information is password protected so only you can access it.
Your information will be collected and posted to a 46-bit key encrypted secure socket layer (SSL) server. You will be prompted before entering the SSL and, if you click on 'OK', the next pages will have a little yellow padlock in the bottom-right corner of the screen. This indicates that you are browsing in a secure server area.

Which countries can use this online shopping facility?We can accept credit card orders from individuals from the following countries. If you country is not listed, please contact Customer Service directly on tel: +44 (0)1628 502720 or contact your regional McGraw-Hill office.

*Indicates countries classified as Mainland Europe & Scandinavia for delivery purposes

CIPD books can also be shipped to: Antigua & Barbuda, Aruba, Bahamas, Cambodia, Cayman Islands, Macau, Martinique, Mauritius, Netherlands Antilles, Portugal, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Samoa, Spain, Trinidad and Tobago

UKGreece Qatar
Albania Hungary* Romania
AlgeriaIceland* Russia
Andorra* Ireland San Marino
Austria* Israel Saudi Arabia
Bahrain Italy* Slovakia
Belarus Jordan Slovenia
Belgium* Kuwait Spain*
Bosnia- Herzegovina Latvia Sweden*
Bulgaria Lebanon Switzerland*
Cameroon Libya Syrian Arab Republic

Croatia

Liechtenstein Tajikistan

Cyprus

Lithuania Tunisia
Czech Republic* Luxembourg* Turkey
Denmark* Malta Turmenistan
Egypt Moldova Ukraine
Estonia Monaco* United Arab Emirates
Faroe Islands Morocco Vatican City (Holy See)
Finland* Netherlands*  
France* Norway*  
Georgia Oman  
Germany* Poland*  
Gibralter Portugal*  

Terms & Conditions

Please click here to read the full terms and conditions.

Returns Policy

If you are not completely satisfied with a product purchased from McGraw-Hill Education, return it within 30 days of receipt for a replacement copy or a full refund. McGraw-Hill Education will reimburse the cost of shipping for returns of any item sent in error. For more details please click here to read our full returns policy.

Contact Customer Service

If you would prefer to speak to Customer Services directly, please contact them on:Tel: +44 (0)1628 502720 and quote: "Web Order"
Fax: +44 (0)1628 635895e-mail: emea_orders@mcgraw-hill.com
e-mail: emea_queries@mcgraw-hill.com

Online Privacy Notice

Please review our privacy note at www.mcgraw-hill.co.uk/privacy

For more information about The McGraw-Hill Companies' Customer Privacy Policy, visit http://www.mcgraw-hill.com/privacy.html.